It is the policy of Roy Beech (Contractors) Ltd to document and maintain a quality management system that complies at all times with the requirements of ISO 9001:2015 and Highways Sector Scheme 16. All employees of the Company are made fully aware of this policy statement, which can be summarised as follows:
To meet customers’ requirements for contracts, delivery, and service, ensuring that Roy Beech (Contractors) Ltd considers the interests of the client and is mindful of our interaction with the end user.
To monitor, maintain and improve customer satisfaction to the level where the number of repeat business or recommendations is continually improved.
To develop employee awareness in the organisation and to continually update training requirements to ensure the continual improvement and growth of the company.
To meet with customers and develop dialogue that identifies their needs and expectations, leading to continuous improvement of the services supplied.
To operate a comprehensive quality programme which satisfies the requirements of ISO 9001:2015 and Highways Sector Scheme 16 and leads to continual improvement in its effectiveness.
To establish quality objectives within the framework of this policy and ensure they are implemented and reviewed at agreed intervals.
